What do I do if my ID number is rejected?

The most common reason is due to the different ID number registered by your acquiring bank compared to the one issued by ROB/ROC/ROS.

Please proceed to obtain the registered ID number as per bank account at your acquiring bank’s branch and update your ID number by clicking the 'edit' button and re-enter the ID number as provided by the bank officer.

Disclaimer: For smoother verification process, specifically for a non-profit organization (e.g: Schools, Cooperatives, religious establishments), Trading License (for Sabah/Sarawak), please obtain the registered ID number as per your bank account from your acquiring bank’s branch and submit by entering the ID number at the ROB/ROC/ROS column.